Director, Client Success - Health Plan Partnerships

Director, Client Excellence - Health Plan Partnerships

Remote

At AccessHope, we’re Fighting cancer with everything we know™ by putting the ever-growing body of cancer knowledge to work for the greater good. Through a revolutionary employer health benefit offering, we remotely connect employees with cancer support services from National Cancer Institute (NCI)–Designated Comprehensive Cancer Centers. Instead of requiring those who have been diagnosed with cancer to come to the centers for renowned cancer expertise, AccessHope brings their support to the patient and their local oncologist—wherever they’re located—to improve care, outcomes, and value.

The Director, Client Success – Health Plan Partners is the primary relationship owner for a portfolio of AccessHope's largest and most complex health plan accounts. This role sits at the center of AccessHope's relationships with major national health plans and carries direct accountability for account strategy, executive-level relationship management, renewal outcomes, and the growth and retention of a complex book of business.

The Director owns accounts directly and leads a team that owns theirs, with equal accountability for both. Success in this role means building durable client relationships, ensuring clients understand and realize the value of AccessHope, protecting retention, and identifying appropriate opportunities for growth.

Key responsibilities

*Account Ownership & Strategy* * Serves as the primary relationship owner for an assigned portfolio of health plan accounts, holding end-to-end accountability for account health, strategy, and outcomes. * Builds deep knowledge of each client's business priorities, goals, definition of success, and decision-making dynamics, and develops relationships across the client's key stakeholders rather than relying on a single point of contact. * Maintains a clear point of view on the health of each account, using both p