Director Client Outcomes - Remote US

Working for a company like Smile Digital Health means supporting our mandate for *#BetterGlobalHealth*. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing *#BetterGlobalHealth* to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Director Client Outcomes is a key role in leading business solutions for Smile Digital Health’s most significant US Health Insurance clients. This role will be responsible for the financial health, retention, and strategic expansion of the assigned portfolio. The Director Client Outcomes will bridge the gap between high-level business goals and the successful technical deployment of Smile’s health data platforms. ### Responsibilities:

• Drive discussions and resolve operational frictions and Client relations matters in a timely manner. Escalate and/or report complex matters, as appropriate.
• Lead regular strategic reviews that map technical delivery to the client’s business outcomes.
• Build strong relationships with Client business leaders in Claims, Quality, and Member Experience.
• Monitor boundaries between contract inclusive support and new scope by validating needs and, when needed, pivoting the requirement to a Change Order to protect profit and loss.
• Collaborate with cross-functional teams, such as Customer Success, to manage billable hours and prevent over-servicing that requires non-billable hou