Director-Bill Review Operations

We are seeking an experienced and strategic Senior Director of Bill Review Operations to lead and optimize large-scale workers' compensation bill review operations. This senior leader will be responsible for operational performance, client satisfaction, workforce management, process optimization, and business growth across a complex, high-volume service organization.

The ideal candidate is a transformational operations leader with deep experience in workers' compensation, healthcare reimbursement, claims operations, medical bill review, or payment integrity. This individual will drive operational excellence while partnering across the organization to deliver exceptional service, scalable solutions, and innovative approaches that improve outcomes for clients and injured workers.

What You'll Do

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Operational Leadership

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• Provide strategic and operational leadership for bill review operations, ensuring efficient service delivery, productivity, and client satisfaction.
• Lead large-scale teams responsible for medical bill review, provider support functions, operational reporting, and related service delivery activities.
• Establish operational priorities, performance goals, and accountability measures that support company objectives.
• Monitor service levels, inventory, turnaround times, and key performance indicators to ensure operational excellence.
• Drive organizational readiness to support growth, new client implementations, and business expansion initiatives.

Client Partnership

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• Serve as a senior operational leader for strategic client relationships.
• Participate in client meetings, business reviews, operational discussions, and service improvement initiatives.
• Partner with sales and account management teams to support client retention, implementations, and growth opportunities.
• Collaborate with clients to identify operational enhancements that improve results an