Commercial Systems Director

Our people are the heart of our business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

Position Summary

The Commercial Systems Director is responsible for driving the organization’s CRM & Power BI strategy and performance. Partnering closely with Sales, Operations, and Finance leadership, they are responsible for designing system initiatives that optimize decision making, implementing structure that enhances customer experience and champion’s best practice.

Essential Job Functions (Duties and Responsibilities)

The primary duties consist of, but are not limited to, the following.

• Develop and lead the end-to-end CRM & Power BI strategy, ensuring alignment with Bodycote commercial objectives and growth priorities
• Drive the transformation of the relevant commercial platforms, delivering measurable improvements in adoption, data quality, and commercial impact
• Act as the central point of accountability for CRM & Power BI performance, governance, and continuous improvement
• Proactively identify gaps, inefficiencies, and opportunities within the current usage and processes, implementing practical, scalable solutions
• Simplify and streamline system workflows to improve usability, reduce admin burden, and increase sales team engagement
• Develop and maintain dashboards and reporting frameworks that provide clear, actionable insights on pipeline, conversion, performance, and forecasting accuracy
• Ensure data integrity, standardization of inputs, and ongoing audit processes
• Partner closely with Sales, Marketing, Finance, and Operations to align commercial system outputs with wider business needs and decision-making
• Lead the design an