Client Claims Director

We're Hiring: Client Claims Director

Business Segment: Broadspire

This is an exciting opportunity to join a global leader in claims management and make a meaningful impact through your expertise.

✅ Why Join Crawford & Company?

Excellent Crawford Benefits that Empower Financial, Physical, and Mental Wellness

Generous Employee Referral Bonus Program

️ Access to Multiple Employee Discounts

Role Overview

✅ Serve as the primary claims liaison for a designated client, driving program enhancements, client-specific directives, and claims process improvements.

✅ Partner with Adjusters, Team Leaders, Team Managers, and Service Center Managers to enhance claim quality, staffing strategies, operational efficiency, and claim outcomes.

✅ Monitor claim performance through analytics, ensuring compliance with client Special Handling Instructions, Best Practices, and service expectations.

✅ Oversee claim operations, including investigations, reserve management, workflow optimization, litigation management, and claim file audits.

✅ Coach and educate claim staff on customer service, technical claim handling, supervision standards, reserve controls, data accuracy, and quality results.

✅ Manage client reporting and statistical data while ensuring effective utilization of Medical Management Services, Subrogation Vendors, SIU Services, Attorneys, and other program resources.

• Assists in the section, training and development of an effective and efficient staff.
• Monitors key metrics on a daily, weekly or monthly level as needed. Key metrics include general metrics as well as those specifically targeting client initiatives.
• Along with Account Executive, communicates Client's expectations and ensures compliance via interaction with Team Manager and Service Manager.
• Provides claim specific guidance to staff as applicable ensure proper investigation and timely equitable disposition of claims. Makes recommendation