Chief Operating Officer (COO)

Chief Operating Officer (COO)

Operations.com | Full-Time | Austin, TX (Hybrid) or Remote, U.S.

$150K to $180K base + quarterly performance bonus | $190K to $250K total target compensation

Help us lead the AI operations revolution for small business

AI is changing how businesses run faster than anything we've seen in our careers. Every service business owner feels it. Almost none of them know how to put it to work inside their company.

That's where we come in. Operations.com goes into owner-operated service businesses doing $5M to $50M and installs AI-powered operations: the systems, automations, and custom AI tools that let a business run and grow without everything flowing through the founder. We advise, then we build, ship, and make it work.

AI implementation is the #1 offer in the market right now, and we're at the forefront of it. Thousands of great businesses need what we do, and we're building the team to deliver it at the highest level.

Our founder, Austin Netzley, has spent more than 10 years helping founders scale, serving over 1,000 clients with $513M+ in documented client growth. Operations.com takes everything learned there and the proven methodology, and adds AI and automations implementation on top of it. It's also the foundation for something much bigger: a portfolio of operationally excellent service businesses.

Now we need a COO to help build it.

Why this role matters

This role will develop and expand over time, but right now the focus is on scaling our core AI implementation service.

You'll run the engine of the company: client delivery, our AI implementation team, and the operating system behind everything we do. That frees Austin to drive growth, partnerships, and vision, and it puts you at the center of how AI-powered operations get delivered to every client we serve.

You'll have real authority from day one. You'll lead an elite global team across the U.S., Serbia, and other countries. And you'll be building at the front edge of the biggest shift in business in decades.

If you've been waiting for a role where you can make big decisions, own big results, and build something you're proud of, this is it.

What you'll own

• Client delivery and success across our AI implementation and coaching programs: onboarding, client health, milestones, coach transitions, and offboarding. Your team runs the day-to-day; you step in on escalations.
• The AI implementation department: scoping projects, setting priorities, and leading the engineers and implementation specialists who build for our clients.
• The company operating cadence: scorecards, team meetings, quarterly priorities, and follow-through across marketing, sales, coaching, AI implementation, and admin.
• Recruiting and hiring, from defining roles through onboarding.
• Systems and SOPs that let the team deliver great results without the founder.
• Delivery margins, budgets, and operational reporting.

What success looks like

• First 90 days: The founder is out of day-to-day fulfillment. Every client has a clear owner, health score, and next milestone. Onboarding is rebuilt and run by the team.
• First 12 months: Strong client retention and healthy delivery margins. Every department runs on a scorecard. Team leads are in place under you, and delivery scales with sales.

Who you are

• You are focused on results, period.
• You make decisions quickly with incomplete information and own the outcome.
• You move fast, get a lot done, and roll up your sleeves when the team needs it.
• You run teams on numbers and systems, and keep many moving pieces organized without dropping details.
• You’re a leader, and can help hire and manage an elite team.
• You communicate clearly in writing and on calls, follow up without being asked, and bring recommendations with every problem.
• You use AI in your daily work and can scope and manage technical projects. We'll teach you the rest.
• You take feedback well, grow fast, and want a long-term role with room to grow.

Experience

• 5+ years in operations, delivery, or client success leadership, including managing team
• Experience at a service business, agency, or consultancy, ideally $5M to $50M in revenue
• A track record of building systems, processes, and teams that scaled
• Comfort with modern tools such as project management tools (ClickUp, Monday, Asana), CRMs (GHL, ActiveCampaign, Hubspot, etc), and of course a growing interest and skill level in AI and automations tools (Claude, Claude Code, ChatGPT, Vercel, Supabase, n8n, etc.).
• Bonus: experience with AI or automation services, coaching programs, or business consulting

Compensation and logistics

• $150K to $180K base, based on experience
• Plus quarterly performance bonus tied to client outcomes, delivery economics, and execution
• Reports directly to Austin Netzley, Founder and CEO
• Austin, TX preferred with some in-person time; remote within the U.S. considered, ideally Central or Eastern time (our team is all remote, but in-person time would be valuable, not essential)

This Opportunity

The time is now for small businesses. AI and automations are changing how businesses run, yet most don’t know what to do or how to do it. That’s where we come in. We have a massive opportunity to lead the market with our strategic consulting experience combined with hands-on implementation, and we need your help to make that happen.

Plus, we have plans for a much bigger portfolio as things develop. Right now, it’s about nailing our core service and scaling to that next level doing what we know how. Come join, and let’s build something special.

How to apply

Apply here and answer the screening questions. Strong applicants will be asked for a short application and video next for review.

Pay: $150,000.00 - $180,000.00 per year

Application Question(s)

• How many years have you led operations, delivery, or client success teams?
• Have you managed other managers?
• Are you based in, or willing to relocate to, Austin, TX?

Work Location: Remote