Business License Managed Services Director

What You'll Do:

Avalara’s Business License Managed Services business is scaling in complexity, volume of license and registration filing, and customer experience expectations. This role exists to ensure License Managed Services grows with filing requirement discipline and AI-enabled workflows, rather than linear headcount expansion.

The Business License Managed Services Director serves as the executive-level subject matter authority on business license compliance, advising on clear service boundaries, influencing automation strategy, and strengthening regulatory decision quality. This role enables durable revenue, risk reduction, improved unit economics, and scalable service design aligned to Avalara’s AI-first direction.

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What Your Responsibilities Will Be: How This Role Elevates Avalara

Raises decision quality across Sales, Product, and Operations by providing authoritative regulatory judgment and simplifying complex licensing environments into defensible, scalable models.

Builds customer trust and retention by ensuring consistent, expert-backed compliance guidance, reducing surprises, and aligning service expectations with operational reality. This role increases talent density by improving clarity, accountability, and execution rigor in how license compliance is defined and delivered.

Responsibilities

• Own interpretation of multi-jurisdictional licensing requirements and define clear compliance standards within Avalara’s service model.
• Increase win rates and deal confidence in complex License Managed Services engagements by serving as executive-level compliance authority.
• Improve operation efficiencies by identifying automation opportunities, standardizing high-volume scenarios, and eliminating work that should not require human judgment.
• Influence product roadmap and automation investments using regulatory expertise and data-backed risk analysis.
• Raise cross-functional performance st